Refund Policy

A legal disclaimer

Refund Policy for Rich & Wreckless

Last Updated: September 6, 2025

Thank you for shopping at Rich & Wreckle$$. We are committed to providing you with high-quality products and an excellent customer experience. If you are not entirely satisfied with your purchase, we're here to help.

General Conditions for Returns & Refunds

Eligibility Window: You have 30 calendar days to return an item from the date you received it.
Condition of Item: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items: Certain types of items are not eligible for a refund. These include:
- Gift cards
- Sale or clearance items (unless defective)
- Items marked as "Final Sale"
- Personalized or custom-made products
- Underwear, socks, or other intimate apparel for hygiene reasons

Refund Policy

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at [Insert your email address].
Provide a description of the damage or defect and include clear photos.
We will cover the return shipping costs for damaged or defective items and will offer a replacement or a full refund, including the original shipping cost.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same one, send us an email at [Insert your email address] and follow the return process.
We do not offer exchanges for sizing or color. If you require a different size or color, please follow the return process for a refund and place a new order.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [Insert your email address].

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions about our Refund Policy, please contact us:

By email: [Insert your email address, e.g., support@richandwrekless.com]
By mail: [Insert your business address, if applicable]

Disclaimer: This is a sample policy and should be adapted to your specific business needs. It is crucial to have it reviewed by a legal professional to ensure compliance with all applicable local, state, and federal laws, including consumer protection laws.

What to include in the Refund Policy

The Refund Process

Initiate a Return: To start a return, please contact our customer service team at [Insert your email address, e.g., support@richandwrekless.com] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
Shipping the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Recommended Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
Inspection and Approval: Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund within 5-7 business days of receipt.
Issuing the Refund: If your return is approved, we will process a refund to your original method of payment. The time it takes for the credit to appear in your account may vary depending on your bank or payment provider.